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Handy Hints

Before you book:
1Retain the Quote Reference Number on your Quote for speedy reference by our staff. This number will also become your Booking Number.
2Check the inventory on your Quote. Our pricing is based on the items listed there. If you change this list, we can change the price for you. If you REDUCE the list, we can reduce the price provided you call us before the day of the removal is due for pickup. After that the space will have been set aside for your job and reducing the list will not normally reduce the price.
3Consider our Transit Protection Options (TP Options). Your Furniture is exposed to a far greater degree of risk from uncontrollable factors whilst it is in transit than it is when sitting safely in your home.
4Remember: We service the main Cities every day, and other areas on nearly every day. So you can book whenever you decide on a firm date; usually even on the day before.

When you book:
1Please give us ALL of your contact numbers: Home, Work and Mobile.

We will need at least one contact number for the person that will be present at then pickup address and one for the person that will be present at the delivery address before we can accept your booking. It is very important that we be given the number of the person than will be 'on site'. If you just give us just your own number and you are not going to be there it never works! Inevitably the driver will go there and there will be no one there.
2Advise us of any access issues, such as clearways, long walks, lifts or above ground floor pickups. Our price may need adjusting, but it is better to resolve this now than on the day of pickup.

Packing your cartons:
1Start packing early. Packing may take longer than you think .
2Use thick cartons that can't be crushed and that have lids; not supermarket boxes. Plastic tubs are brittle and breakable and cannot be guaranteed to survive intact. If you can crush the carton by pushing down on it, it will be too thin to protect it's contents. Stripy bags and suitcases are OK for clothing. If you decide to use garbage bags, put each bag inside another one for added strength - but they still often break open. Standard sized removalists cartons and book cartons are always best.
3Pack everything that can be boxed into a carton. Loose items are more exposed to loss or damage. Use cartons for lampshades, small plants, trampoline mats and gym weights.
4Lampshades are often very beautiful and very fragile. If they are not packed in a box, they survive by pure luck. If the removalists pack them in a blanket, they could crush under the weight of the blanket. The only other option is for them to be left loose and unwrapped. Then they can move around in the truck and damage themselves from the movement.
5Use butcher's paper if affordable. Newspaper may leave dark rub-marks on your goods. Line the bottom and sides of cartons containing breakables with ample crushed up paper.
6Plates: Pack into bundles of 5, each plate being separated by a sheet paper. Wrap the overhanging paper around the bundled plates and place each bundle on its edge in the carton.
7Crockery/Glasses: Wrap each piece individually and place upside down in the carton.
8Tape the top and bottom of the cartons in a crossover pattern using packing tape. Do not use masking tape, as it stretches.
9Use book/wine size (30 x 40 X40 cm) cartons for heavy items such as books and gym set weights. Max recommended carton weight: 15 Kg.
10Label cartons with your job number, name, destination suburb and destination room eg: J123 Miller Brighton - Kitchen.
11Remember: At the removalists' school the test for a properly packed carton is to be able to drop it from a 2 metre height without breakage. Try to pack your carton like that.
12We can pack the cartons for you if this is arranged in advance. Prepacking Services can be priced for you as part of the 'Booking' option on the web site.

Preparing other items:
1Dismantle swings, trampolines, garden sheds, TV aerials, bed-ends and other items that can be broken down or that will not otherwise fit through doorways.
2Empty fuel from mowers, whipper snippers and other motorised machinery. We do not transport gas bottles under any circumstances. It's far too hazardous to our staff, equipment, and our client's goods and workcover have prohibited it. Gas BOTTLES: Please return your gas bottles to your local exchange center You can pick up the exchange bottle at the delivery end. Empty waterbeds and pack the bladder into a carton.
3Clean BBQ surfaces of grease so that it doesn't rub off onto your stuff and clean lawn mowers of grass clippings.
4Take the knobs off cupboards and chests of drawers. You may find it handy to screw them back on, on the inside, so they won't get lost.
5Dispose of unwanted items.
6Paints and other liquids: We cannot carry such items, due to the disastrous consequences for the other goods in the load if they burst open whilst in transit.
7Garden tools: Please tape into bundles of no more than 5.
8Motor Bikes: Don't lock the handles and please remove mirrors and drain the fuel.
9Cupboards, wardrobes, dressers and chests of drawers: Leave empty or they'll quite possibly split open under their own weight.
10Stereos and Videos: Disconnect and pack cables.
11Fridge and Freezer: Defrost and wipe all compartments.
12TVs and Computer monitors: If you don't have the original packing don't stress. We will wrap them in blankets.
13Washing machines: Disconnect them from taps and follow any manufacturer's shipping instructions to prevent the bowl from moving whilst in transit.
14Filing Cabinets: Leave with no more than 2 full drawers - and then only if there are no stairs. If you lock them please make sure you leave the key.
15Photocopiers: Follow manufacturers' shipping instructions and secure internals as required
16Bikes: loosen handlebars, and twist into the same direction as the frame.
17Pictures: Slip large pictures and prints into an envelope formed by a flattened carton. The most breakable item in a removal is glass! It's brittle and you can't bend it at all.
18Microwaves: Take out then plate and pack it separately.
Some very Important Hints:
2Don't move your goods outside to help the driver if the truck is not there yet. If an unforeseen delay occurs (eg: accident), you may have an additional unwelcome problem to deal with.
3Have someone check that nothing is left behind. If you need us to send another truck for any forgotten item, our minimum charge of $148 will apply, even if the item was on your list. (This will barely cover the cost of 2 men returning for their collection, let alone the cost of potentially a second trip at the delivery end)
4Take anything you need for your own trip - such as airline tickets - before the removalists arrive so that they are not accidentally loaded onto the truck.
5Park two well spaced cars out the front of you home to reserve a spot for the removal truck. Approx 15 Metres required.
6Advise us of a contact address if your goods are to be stored.
7Water plants a few days before the move and not on the removal day, as the water may leak onto your belongings. (Note: Plants cannot be taken to WA and SA without written quarantine dept authorisations. Also plants cannot be taken OUT of parts of South East QLD due to the fire ant issue).
8Please contactable by phone all the time from 7.00 am on pickup day, until the goods have been delivered. Please answer all call including 'private' calls during that time.
9If you need further advice, please call our friendly staff.
10Please take particular note of these last 10 hints.
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